Omnistar Live Benefits

• Chat Live With Web Site Visitors
  You can easily chat with your web site visitors by them requesting a chat or you can even initiate a chat with your visitors.
  
  
• Help Users Via Email
  Your users can now send your support questions via email and our software will import those emails automatically and create support tickets.
  
  
• Provide an Online Knowledge Base to your Users
  You will be able to create an online knowledge base with important documents, files and articles for your users.
  
  
• Create an Interactive Troubleshooter for Consumers
  Creating a series of logical series of questions for your users. Users will be able to find answers to their problems by following the troubleshooter feature.
  
  
• Provide Documents To Your Users
  Our software will allow you to create a document repository for your users. Now you can provide your users with important company documents.
  
  
• Provide Support Via Online Ticket Form
  Your users will be able to send you tickets via an online ticket form. Once users submit a ticket, the ticket will be available online and your staff will be alerted that there is a new ticket in the software.
  
  
• Survey Your Live Chat Visitors
  Our software allows you to create an online survey that you can launch in your customers browser when your staff are chatting with your users.